Poor product documentation costs you in unacceptable return rates, high support costs, and bad product reviews. You can reduce or avoid these costs with good product documentation
 
Product documentation is part of the product—it is the first part of the product your users see. Your customers use the product manuals to decide the product's applicability, suitability, and reliability.
 
Improving your product documentation is the best and cheapest thing you can do to improve your product.
 
Contact us to find out how inexpensive good product documentation can be. We can help quantify how much your poor product documentation is costing you.

Our team can meet your product documentation needs, including

•	Consumer product manuals
•	Software manuals
•	Programmer manuals
•	Hardware manuals
•	Online help—HTML Help, HTML-based help, and Winhelp
•	Online documentation, including PDF
•	Policy and procedure manuals
•	Template design—online and hard copy
•	Convert legacy documents from one format to another, such as Ventura to FrameMaker Tools

We specialize in hardware and software manuals, User's Guides, and Policy & Procedure manuals, but we can provide much more than that. We can create your web site. We can update online help or HTML files. We can work with your marketing department to create that perfect balance of technical information and sales talk. We can even provide you with documentation for inclusion on CD-ROM or DVD.
 
At IDCI, we know that you have your own ideas about what works best. Take advantage of our experience to enhance and implement your ideas, or use ours. We have years of experience with all forms of documentation. We can help you create that perfect brochure, home page, or manual. Just tell us what you'd like, and we'll deliver.
 
Call us and let us know what you need. You may even want to use our experience to identify documentation issues that you may not have considered.

Online Help 
We can also provide complete online help systems. These can be used as part of your application, as a supplement to your paper documentation, or as an online tutorial to help your customers better understand your product. Today, online help can be anything from context-sensitive, "field-level" help to a complete reference guide including a tutorial. We can provide online help in many forms: PDF, HTML, WinHelp, and even JavaHelp!

Basic Writing
Basic writing covers everything from a User's Manual and Reference Guide to a White Paper. A guide documenting a software API would be considered basic writing.

Training and Course Materials
Our writers have experience developing course materials, too. From simple PowerPoint presentations to more advanced workshops, labs, and self-paced instruction guides, we can develop coursework. We do not provide actual training, however - that's up to you.

 Editing
We can add that final professional touch to your own documentation. Our years of experience and training give us the edge, and we give that edge to you. We constantly refine our knowledge of users and usability, so that we can increase the effectiveness and readability of your documentation. Your users will see the difference.
Indexing
Your customers locate information in different ways. For many readers, a good index is better than a Table of Contents.Help your customers find what they are looking for quickly, easily, and professionally. Your documentation reflects your product. Make sure that it's put in the best light possible. In an economy where competition is fierce, give yourself that extra edge.
 
Template Creation
We can create templates for your department to use. Let us help your documents match your corporate web site or branding. We'll create templates for you in FrameMaker, Microsoft Word, or Dreamweaver. Using a standardized template ensures that no matter how many writers you have, the look and feel of all your documents is the same - across the entire range of your product line.